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Returns Policy
Your complete satisfaction is our priority. If an item purchased from Baer.com does not meet your expectations, it may be eligible for return.
If you have New and Unused, Incorrect, Damaged, or Defective Product you would like to return, you can contact Customer Service at 1-602-233-1411 or email [email protected]. For faster service, please include your order/PO number, part number, and reason for the return.
Not eligible for return:
- Build-to-order.
- Factory Refurbished.
- Clearance Parts at the time of purchase.
New/Unused Product Returns
- Returns for unused products within 90 days of the ship date.
- The Customer is responsible for the return shipping costs and fees.
- Original shipping charges are non-refundable.
New/unused products must be new, unused and must be in the original, unopened packaging (including labeling, documents, and other hardware / components).
| Time Since Ship Date | Fee Amount |
|---|---|
| 91-180 Days | 15% of the purchase price |
| Over 180 Days | No returns accepted |
General Guidelines
- We reserve the right to adjust the fee amount based on the condition of the product and its packaging.
- Products that show signs of excessive age, abuse, improper handling, or have been modified beyond Baer's instructions may be rejected and incur an inspection fee. These exceptions can be returned to sender for a fee or disposed of, based on the customer's preference.
- Any domestic orders that are returned to Baer as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our return policy and includes a 15% restocking fee.
- Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.
Restocking Policy and Returns Handling
Why the 15% restocking fee?
- The 15% restocking fee is in place to cover the costs associated with processing returns, inspecting, and restocking the product. This helps Baer maintain our competitive pricing and ensures that only new, unopened product can be resold as new following Baer's inspection.
Products that are more than 90 days old or show evidence of wear/use, are subject to a restocking fee. To avoid a Restocking Fee, customers must be issued an RMA number within 60 days of Baer's Ship Date AND Baer must receive the return shipment within the 90-day period after the original Ship Date. In most cases, the restocking fee will be charged according to the table below.
Order History and Tracking
You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.
Order Cancellation
The majority of our in-stock products ship within 1 business day; if the Customer decides to cancel their order before an order is processed for shipment, the Customer can cancel by contacting Customer Service at 1-602-233-1411
If payment for the Customer order has not been processed, it will be canceled, and no charge will be made against their account.
If the payment was processed, the Customer will receive a refund for the canceled items.
If a Customer cancels the order after Holley ships, the Customer will be responsible for reviewing Holley’s Restocking and Return Handling policy outlined below.
Shipping
Please note we ship orders only to US and Canada addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS shipping requirements it will ship LTL carrier.
Shipments are processed the next business day Monday through Friday excluding Holidays.
Free Shipping on Orders Over $149
What’s Included?
- Baer is proud to offer free shipping on most orders over $149!
- Receive FREE Standard Ground Shipping on eligible orders $149 and over that ship within the contiguous United States only. Shipping to Alaska and Hawaii will require an additional charge.
- All free shipping orders will be shipped to home addresses (no PO Boxes) using UPS or USPS Ground.
- Free shipping offer excludes international orders and enhanced shipping options, such as next-day air, second day air, and freight (freight may apply to overweight/oversized items). Customer is solely responsible for payment of all charges, duties, fees and taxes on freight orders and international orders.
- Additional exclusions apply. Common exclusions include: clearance, oversized and heavy parts. For shipping fee estimates, please refer to our shipping estimator tool within your shopping cart.
- Orders are processed the next business day Monday through Friday excluding Holidays.
Customer Resolution
To ensure you receive the fastest response possible, please use the following contact information:
- For order-related questions, please email [email protected]
- For return-related questions, please email [email protected]
- For technical assistance, please refer to the "Tech Assistance" section directly below
- For all other inquiries, please email [email protected]
Incorrect, Damaged, or Defective Product Returns:
Baer will cover the shipping costs for handling returned products that were incorrect, damaged, or otherwise defective.
If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at 1-602-233-1411 or email [email protected] and request a UPS pick-up or return label for the return of the product.